Frequently Asked Questions
- How do I place an order?
- What’s the difference between a ribbon and a sash?
- What colours are available?
- Are there any setup costs?
- What’s the difference between Economy, Standard, Deluxe, Premium and Velvet fringing?
- Which are the 2″ place ribbon colours?
- How long do I need to order prior to the show?
- Can I order different foil colours?
- What is braiding and what does it cost?
- How do bulk prices work?
- Can I include our club logo?
- How do I pay for the order?
- How are our goods delivered?
1. How do I place an order?
The easiest way to place an order is via our online order form. Click here to go to the ordering page. Fill in all of your contact details, making sure you complete all mandatory fields (failure to do so may result in your order not being processed). Refer to the appropriate event type or product type for information about ordering sashes, ribbons and rosettes, but in general we require three pieces of information for each ordered item:
- Size and quantities
- Colour(s) of material and print
- What you’d like printed on each sash (eg., top, middle and bottom lines)
As an example, a portion of your order might look a little like this:
5 off HEP654 – 6″x 54″ plain sash.
Maroon with gold print.
Top Line: (logo) – MACKAY & DISTRICT ADULT RIDING CLUB INC. – (logo)
Middle Line: Champion Senior Rider
Bottom Line: ANNUAL SHOW 2019
Or for some rosettes:
20 off RB300-70 –
Red, White and Blue 3 tier rosette with White button and gold print
Whittlesea Agricultural Society Inc.
(logo)
CHAMPION KNITTED EXHIBIT
2019
Once you’ve listed all of your required items, click on the submit button and you’re done. You’ll receive an email within 24 hours confirming that we’ve received your order. Please call us on (03) 9465 7957 if you do not receive our email. We may not have received your order.
Alternatively, you can email your order to us in Word, Excel or PDF format. Simply type up your order in your preferred program, save it to your Desktop (a filename like Doongala_Order_2019.xls makes life easier.) Complete your contact and delivery details in the online order form as per normal and click on the file attachment button at the bottom of the page. This will allow you to attach your .word, .xls or .pdf document from your Desktop. Once again, a confirmation email will be sent within 24 hours telling you that we’ve received your order. Please call us on (03) 9465 7957 if you do not receive our email.
Thirdly, we have recently added a printable order form for those people who prefer a handwritten form which can then be faxed or posted to us. Our fax number is (03) 9464 1305. We do not call when orders are received in this fashion so it is good practice to call us for confirmation.
We do not accept verbal orders over the phone under any circumstances. All orders must be in writing.
Here’s some useful videos to assist with sash and rosette ordering.
2. What’s the difference between a ribbon and a sash?
By definition, a ribbon becomes a sash when it is fringed. For the purpose of the exercise, have a quick browse around our website – wherever you see the word SASH you can rightly assume that the item listed is supplied with fringing. Conversely, wherever you see the word RIBBON the item will be supplied without fringing.
So, to make life easier when ordering:
- If you want it fringed, call it a SASH
- If you don’t want it fringed, call it a RIBBON
3. What colours are available?
We pride ourselves on having the largest range of available colours of any ribbon and sash manufacturer in Australia. Our range of satin fabric contains over 63 colours, some of which are exclusive to us. A photo-realistic colour chart has been developed to more accurately portray the full gamut of our range. Despite our best efforts, there will be some unavoidable variation from the screenshots to the actual fabric. They are for illustrative purposes only. Click here to view our online colour chart.
Customers with a photo-quality printer might like to print out a hard copy of our colour chart for their own use by utilising our Printable Colour Chart listed on the colour chart page. It has been prepared and is ready to be printed onto Quality Glossy Photo Paper (eg. Epson, Fuji, Kodak, etc.) at Best Photo setting.
An exclusive new program developed by Computer Sashes Rosettes & Awards allows you to try different sash and rosette colour schemes in real time with the click of your mouse. We believe it will revolutionise the selection of your rosette and sash colours.
Click here to access our Sash Colour Selector program and Rosette Colour Selector program.
Colours may vary from dye batch to dye batch and we reserve the right to change colours subject to availability at any time.
4. Are there any setup costs?
Setup costs are incorporated into the cost of each item. Orders under $20 excluding postage may be charged an additional $9.00 small order fee. Sponsor/Donated sashes add $7.50 per sponsor but if you have 10 sashes all with the same sponsor you’ll only pay the $7.50 once.
5. What’s the difference between Economy, Standard, Deluxe, Premium and Velvet fringing?
We offer five variants when fringing your sashes – Economy, Standard, Deluxe, Premium and Velvet fringing:
Economy Fringed Sashes
Straight sash with heavy bullion fringe applied to the front face only. This is our default fringe application.
Standard Fringed Sashes
Straight sash with heavy bullion fringe applied to the front and back to give a more luxurious feel. To specify standard fringing when ordering your sashes, simply include it like in your order like so:
1 off SST636 – 6″x36″ Tri-Colour Standard Sash.
Black/Gold/Red with gold print.
Top Line: (logo) – German Shepherd Club of NSW Inc. – (logo)
Middle Line: Runner Up to BEST EXHIBIT IN SHOW
Bottom Line: CHAMPIONSHIP SHOW 2019
Deluxe Fringed Sashes
Straight sash with pointed ends, heavy bullion fringed front and back providing additional prestige. To specify deluxe fringing when ordering your sashes, include it in your order form like so:
1 off HDT672 – 6″x72″ Tri-Colour Deluxe Sash.
Kingfisher/Aqua/Peacock with silver print.
Top Line: (logo) – Victorian Arabian Horse Association Inc. – (logo)
Middle Line: CHAMPION OF CHAMPIONS
Bottom Line: Foal Show 2019
Premium Fringe
Premium grade silk fringe with 120mm long tassel and woven velvet hem. Available in gold and silver. To specify deluxe fringing when ordering your sashes, include it in your order form like so:
1 off SST636 – 6″x36″ Tri-Colour Premium Sash (Gold).
Black/Gold/Red with gold print.
Top Line: (logo) – German Shepherd Club of NSW Inc. – (logo)
Middle Line: Runner Up to BEST EXHIBIT IN SHOW
Bottom Line: CHAMPIONSHIP SHOW 2019
Velvet Fringe
Our most ornate fringe, 150mm long, with sequin highlighted velvet hem. Available in gold and silver. To specify velvet fringing when ordering your sashes, include it in your order form like so:
1 off SST636 – 6″x36″ Tri-Colour Velvet Sash (Gold).
Black/Gold/Red with gold print.
Top Line: (logo) – German Shepherd Club of NSW Inc. – (logo)
Middle Line: Runner Up to BEST EXHIBIT IN SHOW
Bottom Line: CHAMPIONSHIP SHOW 2019
6. Which are the economy 2″ place ribbon colours?
All 63 ribbon colours in our range are now available at the same economy rate. (We no longer charge extra for premium colours).
Click here to view our full colour chart.
7. How long do I need to order prior to the show?
We request 4-6 weeks notice prior to your show to ensure timely delivery and fairness to all clubs. Urgent orders may be subject to a 20% surcharge.
8. Can I order different foil colours?
We have many different foil print colours available. Gold and silver are supplied at no extra cost. Copper, blue, red, green, purple, black and white are 50 cents extra per sash. Rainbow, jellybean and all of the holographic foils are $1.00 extra per sash.
Gold
Silver
Copper
Blue
Red
Green
Purple
Black
White
Oilslick
Rainbow
Pink Holographic
Purple Holographic
Silver Holographic
Gold Holographic
Jellybean
9. What is braiding and what does it cost?
Braiding is a woven lurex piping which is applied to the top and botton edges of a plain sash or along the inner seams of a tri-colour sash. It is offered in gold and silver only. The application of braiding gives the completed sash a more prestigious, substantial look. It can be added to any sash but does tend to work best with deluxe or standard fringed sashes.
Braiding can be added to sash lengths of 24″, 30″, 36″, 42″, 48″, 54″, 60″ and 72″. Please contact us to find out the price of adding braiding to your sash. Our minimum order is $22.00 excluding postage, smaller orders will incur a $9.00 setup fee.
10. How do bulk prices work?
We offer discounts for multiple sashes, ribbons, comets and rosettes where they all have the same print, for example:
Tallarook Pony Club orders a quantity of 100 x 2″x 54″ place ribbons:
All in gold print to say: “Tallarook Pony Club”
– Horse’s head at each end –
25 off 2″x 54″ Electric place ribbons
25 off 2″x 54″ Red place ribbons
25 off 2″x 54″ White place ribbons
25 off 2″x 54″ Emerald place ribbons
Increasing quantity discounts apply to 2″ x 54″ place ribbon orders of 6+, 11+, 21+, 31+, 41+, 51+, 61+, 71+, 81+, 91+ and 101+. Bulk quantity discounts apply to orders of 201+, 301+, 401+, 501+, 601+, 801+, 1001+, 1501+, 2001+, 3001+ and 4001+.
They do not have placings printed on them and since they all have the same print (ie. Tallarook Pony Club) we can offer the 91+ price. If the ribbons did have 1st, 2nd, 3rd and 4th place printed on them, the price would be derived from the 21+ listing.
Bunyip Adult Riding Club orders 200 rosettes:
All fitted with hooks: to say
“Bunyip Adult Riding Club Inc. Dressage Day 2019”
– Dressage Horse & Rider motif –
50 x RB300-70 rosette in Red/White/Blue JACKPOT CHAMPION
50 x RB300-70 rosettes in Purple: JACKPOT RESERVE CHAMPION
50 x RB200-70 in White: THIRD PLACE
50 x RB200-70 in Emerald: FOURTH PLACE
The rosettes all have a placing on them so we offer the 31-60 price for each.
Two Tier Premium Rosettes
Three Tier Premium Rosettes
Bendigo Kennel and Obedience Club orders 120 Best of Breed sashes:
120 off 4″x 30″ Gold sashes with gold print to say
“Bendigo Kennel and Obedience Dog Club”
– BEST OF BREED –
We can use the 100+ ribbon price as they all have the same print. We then add the cost of fringing for a 4″ ribbon. You will need to contact us for a quote.
4″ Place Ribbons
*Please note that ribbons are supplied without fringe.
Increasing quantity discounts apply to 4″ place ribbon orders of 1+, 6+, 11+, 21+, 31+, 41+, 51+, 61+, 71+, 81+, 91+, 101+, 151+, 201+, 251+, 301+, 401+, 501+, 601+, 801+ and 1001+.
If you would like to add fringing to your ribbons (or large orders containing 10 or more, all with the same print) we can apply the appropriate ribbon pricing and then add the cost of fringing to apply a bulk discount. The discount only applies where all sashes have exactly the same print. Increasing quantity discounts apply to fringing for 3″, 4″, 6″ and 7″ ribbon sizes.
11. Can I include our club logo?
The simple answer is yes. On rosettes, it can be incorporated into the centre button design at no extra cost. If we already have your logo on file we can include it on your ribbons and sashes at no extra cost. If we are manufacturing ribbons for your club for the first time and you would like to include your logo (or those of your sponsors) there will be a one off charge of $50 per logo for the manufacture of a metal die (large dies will cost extra). Your logo is then kept on file forever and will be used on instruction for subsequent orders at no cost to your club.
12. How do I pay for the order?
Unless prior arrangements have been made, a proforma invoice will be sent upon submission of your order and will require payment prior to dispatch. We accept cash, cheque, credit card (Mastercard and Visa only) and Direct Deposit payments. Payment can be made over the phone by credit card by giving us a call on (03) 9465 7957. NZ customers please deduct 10% GST from listed prices. Please note: a 1.6% surcharge is applied to all credit card payments.
13. How are our goods delivered?
All goods are sent by either Australia Post EParcel or Express Post. Please ensure to include your delivery address, daytime phone number and due date on all orders (ASAP is not a date). Please check your parcel as soon as it arrives. Claims for missing items will be not be accepted after the event has been held.